Privacy Policy

At Lucky Vibe Casino, we value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect personal information, so our approach remains transparent. We encourage players to read this policy carefully to understand how data is managed when using our services.

Data Processing

This Privacy Policy describes how Lucky Vibe Casino processes personal data in line with applicable gambling requirements and data-protection standards. Processing is necessary to provide access to games and related services, maintain account security, and meet legal and compliance obligations.

Lucky Vibe Casino operates under a licensed structure and may work with group companies and trusted service providers to deliver services (for example, payment processing, identity verification, fraud prevention, and customer support). The operator and licensing details relevant to each player are provided on our official website and may depend on the player’s location.

Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time. We recommend reviewing it periodically to stay informed. Continued use of Lucky Vibe Casino after updates are posted indicates agreement with the revised policy.

Collection of Information

We may collect various categories of personal information through our website and services, including:

  • Registration and communication data: information provided during account creation or when communicating with us, such as name, contact details, and identification details where required.
  • Interaction records: logs of communication with support via email, live chat, or other channels.
  • Transaction and usage data: records of deposits, withdrawals, payment activity, gameplay-related logs, and website activity.
  • Compliance documentation (KYC): documents and information required for identity verification and regulatory compliance.

Usage of Information

The personal data we collect may be used for the following purposes:

  • Processing transactions and managing player accounts.
  • Providing requested services and customer support.
  • Performing verification and compliance checks.
  • Sending promotional content, subject to explicit consent.
  • Ensuring legal compliance, including anti-money laundering (AML) obligations.
  • Monitoring, detecting, and preventing fraudulent, suspicious, or illegal activity.
  • Conducting analysis and research to improve platform security, performance, and service quality.

Marketing Communications

If a player provides consent, Lucky Vibe Casino may send promotional communications about our services, features, and offers. Players can opt out at any time through account settings or by contacting customer support. Opting out of marketing communications does not affect essential service messages, such as security notices, verification requests, or transaction confirmations.

Disclosure of Information

We do not sell or rent personal data. However, personal data may be shared when necessary for service delivery, compliance, or legal requirements, including:

  • Within our group: to support secure and consistent service delivery.
  • With trusted partners: to meet processing needs and regulatory obligations.
  • With third-party providers: for services such as payment processing, identity verification, fraud prevention, hosting, and related operational support.

All disclosures are carried out under confidentiality obligations and appropriate safeguards designed to protect personal data.

Data Security and Retention

Lucky Vibe Casino uses robust security measures to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include encryption, secure storage, access controls, and monitoring.

We retain personal data only as long as necessary for the purposes described in this policy and to satisfy regulatory requirements. Where anti-money laundering rules apply, certain records may be retained for a minimum of five (5) years after account closure (or longer where required by law or to resolve disputes).

Cookies and Tracking

Lucky Vibe Casino uses cookies and similar tracking technologies to support website functionality, improve performance, enhance security, analyze usage, and (where permitted) support marketing. Players can manage cookie preferences through browser settings and, where available, through on-site cookie controls. Restricting cookies may affect certain features and overall site experience.

Your Rights and Contact Information

Depending on applicable law, players may have rights to:

  • Access personal data held about them
  • Correct inaccurate or incomplete data
  • Request deletion where legally permitted
  • Object to certain processing activities, including marketing
  • Request restriction of processing in specific situations

For privacy-related requests or concerns, players may contact our privacy team or designated Data Protection Officer (DPO) using the contact details published on the official Lucky Vibe Casino website. Where GDPR applies, players may also lodge a complaint with the relevant supervisory authority.

Our Commitment to Privacy

This Privacy Policy reflects Lucky Vibe Casino’s commitment to privacy, security, and compliance. If there are any questions about how personal data is handled, our support team is available to assist through the appropriate channels.